Hi,
This is the second time your company has missed a delivery date for me and caused great disappointment.
You need to work hard on this.
When you make mistakes, or fail to deliver on time your team need to take responsibility for this.
As a good faith gesture, when you fail to deliver on time, your customer service team should compensate by organising some small gift to atone for the disappointment.
You also over-charge on the exchange rate by at least 20%, so your actual price for flowers is 20% higher than advertised.
If there was any competition you would lose all your customers very quickly.
Martin Boyle rate service:
Manager work:
Florist work:
Flowers quality:
Delivery service:
Site usability: